{"id":4260,"date":"2025-11-25T10:09:57","date_gmt":"2025-11-25T09:09:57","guid":{"rendered":"https:\/\/heyloyalty.com\/contact-support\/"},"modified":"2026-01-29T11:14:36","modified_gmt":"2026-01-29T10:14:36","slug":"contact-support","status":"publish","type":"page","link":"https:\/\/heyloyalty.com\/en\/contact-support\/","title":{"rendered":"Contact support"},"content":{"rendered":"\t\t
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Free support<\/span> on weekdays by phone and email<\/h1>

In addition to our marketing automation platform, as a Heyloyalty customer, you have access to fast support and customer service \u2013 that goes without saying. You can reach us on your preferred channel during normal business hours. <\/p>Contact support<\/a><\/div><\/section> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Our specialists are ready to help you<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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We know how important it is to get quick help to move forward when you are facing a current (and sometimes urgent) problem.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Our support team takes pride in understanding and identifying the needs of your business, your market, and your customers, so that we can help you quickly and accurately.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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Write to us at:<\/p>support@heyloyalty.com<\/a><\/div><\/div><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Call us on:<\/p>87 300 399<\/a><\/div><\/div><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Or through the chat function in our app.<\/p><\/div><\/div><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Opening hours on the phone (GMT+1)<\/h3><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Monday<\/span>10.00 - 15.00<\/span><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Tuesday<\/span>10.00 - 15.00<\/span><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Wednesday<\/span>10.00 - 15.00<\/span><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Thursday<\/span>10.00 - 15.00<\/span><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Friday<\/span>10.00 - 14.30<\/span><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Saturday - Sunday<\/span>Closed<\/span><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Do you need a step-by-step guide?<\/h3>

Even though we work hard every day to make Heyloyalty as user-friendly as possible, questions arise from time to time \u2013 and the answers should be easily accessible.<\/p>

That's why we have made sure to gather all our knowledge in video guides and written guides, so you can easily find the answers and get even better at using the Heyloyalty platform.<\/p>Find our guide site here<\/a><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Meet our team of email specialists<\/h2>

Our marketing automation specialists help ambitious and well-known brands with everything from setting up newsletters to concept development and strategic consultations.<\/p><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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<\/div>

Martin Bjerre Troelsen<\/h4>

Head of Commercial
mt@heyloyalty.com<\/p><\/div><\/div><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Cecilie Johansen<\/h4>

Junior Product Specialist
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Anders Lund<\/h4>

Junior Product Specialist
al@heyloyalty.com<\/p><\/div><\/div><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Martin Barrit Holm<\/h4>

Client Specialist
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Mette Iversen<\/h4>

Client Specialist
mi@heyloyalty.com<\/p><\/div><\/div><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Mette Bentzen<\/h4>

Client Specialist
mb@heyloyalty.com<\/p><\/div><\/div><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Amalie Horsholm<\/h4>

Client Specialist
ah@heyloyalty.com<\/p><\/div><\/div><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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<\/div>

Jesper Thyk\u00e6r<\/h4>

Product Manager
jt@heyloyalty.com<\/p><\/div><\/div><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Over 900 ambitious companies use Heyloyalty today. Want to be among them? <\/h2>Start for free today<\/a><\/div><\/section> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Free support on weekdays by phone and email In addition to our marketing automation platform, as a Heyloyalty customer, you […]<\/p>\n","protected":false},"author":2,"featured_media":4261,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4260","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nContact Heyloyalty support<\/title>\n<meta name=\"description\" content=\"Feeling stuck while working in Heyloyalty? 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