Table of Contents

Heyloyalty Terms and Conditions

1. Ownership and Contact Information

2. Basic Definitions in this Agreement

3. Customer Information

4. License and usage

4.2 Text Message (SMS) usage

4.3 Unidentified Text Message (SMS) Recipients

5. Demo Account

6. Freemium Account

7. Customer Obligations

8. Heyloyalty and Spam

9. Heyloyalty ApS Rights and Obligations

10.1 Delivery of Text Messages (SMS) during Peak Periods

11. Intellectual Property Rights

12. Compensation

13. Force Majeure

14. Amendment of Terms and Conditions and Pricing

15. Payment and Pricing

16. Entry into Force, Duration and Termination

17. Cancellation and Breach

18. Personal Data Act

19. General Provisions and Requirements for all Heyloyalty Accounts

 

Heyloyalty Terms and Conditions

Thank you for choosing to visit or use the Heyloyalty system.

Please read these terms carefully. By using the Heyloyalty system or by signing up for any account type or license plan in Heyloyalty, regardless of account type, these terms are accepted.

Heyloyalty is a B2B system and cannot be used by private individuals.

The terms and conditions correspond to a legal contract and are intended to regulate the parties’ collaboration regarding the Heyloyalty email system.

 

1. Ownership and Contact Information

Heyloyalty is developed, owned and operated by Heyloyalty ApS, CVR. no. 29394458.
Full contact information can be seen below:

Heyloyalty ApS
Jens Baggesens Vej 47
8200 Aarhus N. Denmark
CVR. No. 29394458.

Phone : +45 87 300 399
E-mail: support@heyloyalty.com

These terms and conditions apply to Heyloyalty ApS and to the provision of services on the Heyloyalty platform. Unless otherwise agreed to in writing, the customer/user is in any respect obliged to comply with these terms and conditions.

 

2. Basic Definitions in this Agreement

Below are definitions to facilitate an understanding of this agreement. Heyloyalty is an Email Service Provider tool (ESP). The system gives the Customer the opportunity to send and manage newsletters, transactional emails or other communication via email, to individual or multiple contacts. This distribution takes place directly from Heyloyalty, SMTP or API.
As a customer, partner or user of the Heyloyalty system, this agreement is accepted.

The terms and conditions concern the Heyloyalty system and how Heyloyalty ApS handles the Customer’s account and associated information. If you have any questions about the terms and conditions, you are welcome to contact us by email at support@heyloyalty.com

All prices are in Danish kroner (DKK) and excl. VAT.

Paying License Agreement is payment for license access with a certain number of emails sent per month or number of active contacts. If either number of contacts or emails exceeds the limit, the account is upgraded to the subsequent package level.

Demo Accounts are temporary accounts in the Heyloyalty system, which new customers can get free access to, for up to 30 days.

Usage restrictions for Demo Account is 900 emails in the duration of the trial period. Upon expiration of the trial period, data is stored for 90 days.

Email package/License size indicates the size of the selected package. The packages are regulated in accordance to the amount of emails sent out per month and the amount of active contacts on the account.

Hey Group ApS is the company that owns and operates the Heyloyalty ESP tool

Integrationspartner is a webshop provider, IT-tool or similar that offers customers the option to purchase a Heyloyalty licens and direct integration to Heyloyalty.

The account is the Customer’s total data in the Heyloyalty system and access hereto.

The Customer is the company or organization that creates an account/license/demo in the Heyloyalty system.

The Customer’s data is data that they add to the Heyloyalty system through either import, upload or via direct integration made to Heyloyalty ApS, via integrations made by Heyloyalty, the customer themselves or their partner.

License is the ongoing service that the Customer pays in order to get access to the Heyloyalty system. There are three types of License packages, respectively Heyloyalty Basic, Premium and Premium+.

Furthermore it is possible to purchase a license for several add-ons, offered by Heyloyalty ApS. Add-ons and pricing for these can be viewed on heyloyalty.com.

Roles is a term for the user rights you have when an account is created in the Heyloyalty system.
For instance, an Administrator, which is the administrating user appointed by the Customer, who handles the administration of the Heyloyalty account, including the creation of users. The Administrator is also responsible for the maintenance of the account.
Additional role types for book keepers, support and marketing employees at the Customer’s business or organization, are subsequently created by the Administrator with access to the account.

Sales Partner is a partner through which it is possible to purchase a Heyloyalty license agreement.

The website is heyloyalty.com

 

3. Customer Information

The Customer obliges to provide and update complete and correct information about its company and its contact(s) when creating an account on the Heyloyalty platform. As a minimum, the Customer must provide the following when entering a paying license agreement:

– Company name
– Full name (contact)
– Contact e-mail
– Address
– Postalcode and city

– Country
– CVR og EAN no.
– Phone number
– Mobile number
– Website
– Name (bookkeeping)
– E-mail (bookkeeping)
– startdate
– Accept terms and conditions
– Accept Data Processing Agreement
– License size
– Add-ons upon startup (optional)

This information will be used in connection with account creation and invoicing from Heyloyalty ApS. The Customer is at all times responsible for ensuring proper and confidential storage of usernames and passwords (login information) to access the Heyloyalty system. For security reasons, Heyloyalty ApS does not have access to the Customer’s current login information. In case this information is forgotten, the Customer has the option to reset their login information.

If the Customer becomes aware that the login information is being misused, or that there is other unauthorized use of the Customer’s account, the Customer must immediately contact Heyloyalty ApS in writing and inform about the misuse.

If Heyloyalty ApS has a reasonable suspicion of misuse of the login information, Heyloyalty ApS informs the Customer about this and takes the necessary measures to prevent any or further misuse.

 

4. License and usage

The customer pays a monthly license to access the Heyloyalty system. The license price depends on the selected license type and size. Invoicing of this license starts on the same date as a paying license account is created in the Heyloyalty system. When creating a Heyloyalty account, a data processing agreement must be entered into.

If the Customer exceeds the number of contacts or emails that the license package contains, the Customer will automatically be upgraded to the subsequent license package.

Text message usage (SMS) is invoiced monthly in according with usage.

The Webpush and Voucher modules (also referred to as “add-ons”) can only be purchased if the Customer is already paying for a Heyloyalty license. The Webpush and Voucher modules can be purchased for all Heyloyalty license types including Basic, Premium and Premium+. Webpush and Voucher module package sizes and pricing depend on which license package the Customer is currently holding and follow the same step model as the licenses. Upgrading and downgrading of the Webpush and Voucher modules follows the license packages. That is, if a Customer upgrades their license package, then the Customer’s Heypush and/or Voucher module will be upgraded correspondingly in both package and price. Termination of a Webpush and/or Voucher module can be done with 6 months’ written notice at the end of a month. Upon termination of the Webpush and/or Voucher module, the Customer may maintain their agreement regarding their Heyloyalty license – but not the other way around.

The Onsite Campaigns add-on can only be purchased if the Customer already pays for a Heyloyalty license. Onsite Campaigns can be purchased for all Heyloyalty license types including Basic, Premium and Premium+. Package size and pricing of Onsite Campaigns depends on the amount of monthly page views the Customer has on their webshop/website. A page view is counted each time the Onsite Campaigns script is loaded on the Customer’s website. Page views therefore apply regardless of whether the Customer has any active campaigns in Onsite Campaigns. Upgrades of the Onsite Campaigns packages happen automatically when the number of page views exceeds the number of page views that the Customer has in their existing Onsite Campaigns license package. The upgrade takes place at the same time as the limit is exceeded, and will be invoiced on the next (monthly) license invoice. The Onsite Campaigns packages will not automatically be downgraded to smaller packages if the number of page views decreases on the Customer’s webshop/website. If the Customer wishes to downgrade his Onsite Campaigns license package, this can be done in writing and with the current month + 30 days’ notice.

Termination of Onsite Campaigns can be done with 6 months’ written notice at the end of a month.

The use of Onsite Campaigns is controlled by the Customer themselves and the website visitors’ behavior. It is therefore not possible for Heyloylalty to guarantee delivery of an overlay to all visitors to a site, as the Onsite Campaigns script must, among other things, be controlled by the visitor’s acceptance of cookies, etc.

Upon termination of Onsite Campaigns, the Customer may maintain his agreement regarding the Heyloyalty license – but not the other way around.

Downgrading an existing license must be done in writing and will expire after current month plus 30 days.
Both parties must accept the adjustment before it will take effect. It is only possible to downgrade one license size at a time.

Alternative
Downgrading of license package can be done directly from the account settings. It is only possible to downgrade one license step at a time. The downgrade will take effect at the next invoicing, where the new license package will also appear on the invoice.

Downgrading between the license types must be done with 6 months’ written notice to the end of a month.

 

4.1 Email usage

No matter if the e-mail reaches the recipient, is a test e-mail or bounces in delivery it will count towards the usage for the current month total.

 

4.2 Text Message (SMS) usage

One text message (SMS) counts 156 characters in total. When using characters above this limit, the number of text messages (SMS) is counted accordingly to this limit. Regardless of whether the text message (SMS) reaches the recipient or is a test, the usage will be registered and counted in the total text message (SMS) usage. The price for text messages in Denmark to Danish phone numbers is always available from heyloyalty.com. Pricing for text messages (SMS) sent to other countries are agreed upon by written request to Heyloyalty ApS.

If the customer without further agreement sends sms messages to recipient in other countries than Denmark, the customer will be billed 1,20 DKK per message

 

4.3 Unidentified Text Message (SMS) Recipients

In certain instances, the recipients mobile number will not exist or be able to recieve messages. In these instances the message will count towards the total monthly usage and appear as “other” from the distribution of text messages.
The customer will be billed 1,20 DKK per message, where delivery has been tried for unidentified recipients.

5. Demo Account

Heyloyalty ApS offers a free Demo license for up to 30 days. When creating a Demo Account, a data processing agreement must be entered into.

During the trial period, the Customer may use and send a maximum of 900 emails.

After 30 days, the trial period will end automatically, the account is closed and the Customer is notified of this via email, with the option to upgrade to a paying license agreement. Upon expiration of the trial period, data is stored for 90 days, after which it is permanently deleted.

 

6. Freemium Account

Via one of Heyloyalty several e-commerce integration, it is possible to get a freemium account.
This account is currently free of charge, as long as the usage stays below 1.000 e-mails per month and has below 200 recipients/contacts on the list(s). It is not possible to send text messages from a freemum account. Freemium accounts are only available with the Basic license.

When creating a Freemium account, a data processing agreement must be entered into.

Heyloyalty ApS reserves the right, after having notified the Customer, to close the Demo or Freemium account with reference to section 16.

It is not possible to downgrade to a Freemium account if you have previously had a paying License Agreement.

 

7. Customer’s Obligations

The Customer is responsible for ensuring that the Customer’s use of the Heyloyalty system in every respect complies with applicable legislation, including personal data legislation and marketing legislation in the country where the Customer operates from and sends communication to. The customer must also comply with Heyloyalty’s Anti-spam Policy (see section 7) as well as these terms and conditions.

The Customer has full responsibility for Contacts and third parties for any claims arising from the Customer’s use of the Heyloyalty system. If claims are raised directly against Heyloyalty ApS in connection with data sent on the Customer’s behalf via the Heyloyalty system, the Customer must indemnify Heyloyalty ApS for this. The Customer is also responsible for providing correct and at all times usable contact information.

It is the Customer’s own responsibility to ensure that the Customer’s IT-systems/databases can be correctly integrated with the Heyloyalty system, as well as maintaining the Customer’s communication lines for use in maintaining Heyloyalty ApS’s services.

The Customer warrants to Heyloyalty ApS that delivered content and material, including that delivered by third parties, does not infringe third party rights, including patents or copyrights. The Customer gives and warrants that third parties give Heyloyalty ApS a time-unlimited, non-exclusive right of use to utilize this content and material, including after the contractual relationship with the Customer may have ended.

In particular, the Customer gives (and warrants that third parties give) a right of use to Heyloyalty ApS to make all modifications and derive new works as a result of the preparation of graphic elements, visualizations and other processing in connection with the Service and related use. The Customer must not break into the Heyloyalty system or attempt to do so, including Heyloyalty’s underlying database or other system resources at Heyloyalty ApS or its suppliers.

Resale of the Heyloyalty system may only take place upon entering into a Partner Agreement with Heyloyalty ApS.

 

8. Heyloyalty and Spam

The Customer is obliged to comply with Heyloyalty’s Anti-spam Policy. All Recipients/Contacts must have given prior consent to the Customer before receiving data sent via the Heyloyalty system. This can be done by using Heyloyalty’s features for this exact purpose, or by the Customer warranting to Heyloyalty ApS that the Recipient/Contact has given such consent. The Customer must, at Heyloyalty ApS or a Contact’s request, be able to state when and how the Recipient/Contact has given their consent.

The Customer also accepts and warrants that material sent via the Heyloyalty system does not contain anything other and/or more than the Recipient/Contact has given consent to receive.

Heyloyalty ApS reserves the right to investigate any complaint, with the means necessary for this, including by (at the Customer’s request) investigating the Customer’s data. If multiple complaints regarding the same Customer arise, Heyloyalty ApS reserves the right to invoice DKK 1,200 DKK excl. VAT per commenced hour, to investigate these complaints, billed directly to the customer.

The Customer also obliges to use any product or service delivered by Heyloyalty ApS, including the Heyloyalty system, in accordance with the guidelines that Heyloyalty ApS may give at any time. Heyloyalty ApS reserves the right to continuously update these guidelines and upload them on our website: https://heyloyalty.com/

Heyloyalty ApS reserves the right to close the Customer’s account without prior written notice if material of a generally offensive nature, repeated spam complaints, or breach of these general terms is sent from our platform. Heyloyalty ApS finally decides whether material can be characterized as being of an offensive nature.

 

9. Heyloyalty ApS Rights and Obligations

Heyloyalty ApS provides First level support in the use of Heyloyalty, with regards to the exisiting staffressource at Heyloyalty ApS.
Questions can be directed to Heyloyaltys Product Team. This can be done by sending a supportticket. or by calling the support hotline at:  87 300 399. This support is free of charge.

Free of charge in this instance means; anything Heyloyalty explain or show within Heyloyalty.  Consulting, setup, development, or other similar consultancy services are paid assignments. For inquiries concerning consulting and development tasks, the hourly rate is agreed upon separately with Heyloyalty ApS and its Partners.

The current opening hours for our support team can be found on heyloyalty.com.

In the event of urgent errors, or requests outside normal working hours, both the Customer and Partner can contact Heyloyalty ApS via Heyloyalty’s support site, which can be found at heyloyalty.com.

Heyloyalty ApS is entitled, without prior written notice, to update the Heyloyalty system. These updates may, to some extent, result in changes to design, layout, functionality, etc., without the Customer being able to assert breach of contract against Heyloyalty ApS in this regard.

Heyloyalty ApS stores general customer and Partner information in a responsible manner and does not disclose this information without the Customer’s/Partner’s explicit written consent. General customer information is considered to be information that identifies the Customer, persons/companies related to the Customer, and specific Recipients of data sent via the Heyloyalty system. Heyloyalty ApS does NOT receive or store any form of specific sensitive personal data. See more about Heyloyalty’s processing of Customer and Partner information in section 17.

To ensure Heyloyalty functionality, Heyloyalty ApS has access to the Customer’s data in the Heyloyalty system. However, access to the Customer’s data will only be used if necessary, and then only by authorized employees of Heyloyalty ApS.

If the Customer loses data due to their own circumstances, Heyloyalty ApS may in some cases be able to assist in retrieving data from backup. However, the process is time-consuming, and therefore an offer of payment for retrieving data will first be sent, which the Customer must accept in writing before the work is initiated.

Heyloyalty ApS servers are constantly monitored and maintained by a reputable Danish hosting provider.

Multiple daily backups are taken of all information on the Heyloyalty platform.

In the event of a system failure, Heyloyalty ApS will initiate the restoration of the Heyloyalty system as quickly as possible.

Heyloyalty ApS cannot be held liable for losses that can be directly or indirectly attributed to a system failure at Heyloyalty ApS or its hosting provider, unless this is due to gross and/or intentional negligence on the part of Heyloyalty ApS.

Heyloyalty ApS acknowledges that data collected by Heyloyalty on behalf of the Customer may not be used by Heyloyalty ApS for irrelevant purposes, including in violation of the Customer’s instructions, and that the rights to this data belong to the Customer. However, Heyloyalty ApS reserves the right to analyze the Customer’s use of the Heyloyalty system for the purpose of improvements.

Heyloyalty ApS reserves the right to analyze all data in the Heyloyalty system for the purpose of creating general statistics based on this data. These statistics will never be traceable to the individual customer or personally identifiable data owned by the Customer. If Heyloyalty ApS produces public, global statistics for Heyloyalty based on the Customer’s data, Heyloyalty ApS obliges to make these available to the Customer free of charge.

Heyloyalty ApS may use the Customer’s name and logo in connection with marketing materials and initiatives that relate to Heyloyalty.

 

10. Security and Operations

Heyloyalty ApS strives to operate the Heyloyalty system in the most safe and stable way possible in accordance with best IT-practice, but does not guarantee 100% uptime.

Heyloyalty ApS may close access to the Heyloyalty system in whole or in part for security or operational measures. If possible, the Customer shall be given reasonable notice prior to such operational interruptions. Heyloyalty ApS strives, to the widest extent possible, to ensure that such operational interruptions occur between 20:00 and 06:00 CET.

 

10.1 Deliverability of Text Messages (SMS) in Peak Periods

The Customer is aware of, and accepts, by its use of the Heyloyalty system, that there may be delays in the delivery of planned text message (SMS) campaigns, triggers, and autoresponders on various peak load dates such as Black Friday and other mayor sales, where many customers send email and/or text message (SMS) campaigns in the same period.

 

11. Intellectual Property Rights

Heyloyalty ApS has all rights to the Heyloyalty system and its individual components in relation to the Customer. Including name, logo, programming, databases, catalogs, design, graphics and texts for current Heyloyalty products, models, services, software, concepts and brand, as well as the server (or the third party that Heyloyalty ApS may engage to operate the server) and internet domain on which the service is performed, unless it is material that originally belonged to the Customer. However, the Customer has all rights to their own data.

The Customer may not use material that is a part of the Heyloyalty system and therefore belongs to Heyloyalty ApS, without a prior written agreement with Heyloyalty ApS. However, the Customer acquires full and unlimited rights of the use of graphic elements and text for newsletters, etc., which may be developed specifically for the Customer, and which the Customer has paid separately for as an additional service. The Customer only has the right to use the service, cf. above.

 

12. Compensation

Heyloyalty ApS is not liable for either direct or indirect losses and consequential damages, including data loss, goodwill, loss of profits, costs, or for any damage to the Customer’s computer or other IT-ystems as a result of the Customer’s use of the Heyloyalty system, or integrations developed by Heyloyalty ApS.
Heyloyalty ApS’ total liability for damages is limited to the amount that the Customer has paid in license to Heyloyalty ApS within one year prior to the occurrence of the claim for damages. Regardless of the size of the Customer’s payment, the total liability for damages is, however, limited to DKK 25,000.

Heyloyalty ApS has no responsibility for the data security during transmission via the internet. However, Heyloyalty ApS has technical and organizational security measures for the protection of personal data.

 

13. Force Majeure

Heyloyalty ApS is in no case liable if compliance with or fulfillment of these terms and conditions is not possible due to force majeure. Force majeure means specifically events such as hacking, strikes, lockout, riot, acts of war, terror, disease epidemics, natural disasters and fire, and general events that are beyond Heyloyalty ApS’ or our Partner’s control. Conditions at a subcontractor are only considered force majeure that can be invoked by Heyloyalty ApS against the Customer if there is an obstacle from the subcontractor that is covered by the first point, and which Heyloyalty ApS should not have avoided or overcome.

Force majeure can only be invoked if the invoking Party has given written notice thereof to the other Party no later than 5 working days after the force majeure has occurred.

Force majeure can only excuse a delay corresponding to the number of days that the force majeure situation has been in effect.

 

14. Amendment of Terms and Conditions and Pricing

The applicable business terms and conditions of Heyloyalty ApS and Heyloyalty may be changed at any time without notice and with immediate effect. It is the Customer’s own responsibility to stay informed about the applicable terms and conditions, which can always be found via  https://heyloyalty.com/

 

15. Payment and Pricing

The payment deadline is net 8 days and appears on each individual email invoice.

Heyloyalty ApS is entitled to change the prices with 30 days notice. In the event of non-payment of license and consumption before the expiry of the payment deadline for the account’s outstanding invoices, Heyloyalty reserves the right to close all access to the Account.

Late payment is considered a material breach of the agreement and will result in immediate and unannounced closure of the Account, as well as possible termination of the collaboration. Heyloyalty ApS reserves the right to delete all data belonging to the Account in the aforementioned case. However, Heyloyalty ApS will still recover any outstanding amounts for license and consumption that have not been settled. 10 days after the due date of the current invoice, Heyloyalty ApS sends a reminder for outstanding amounts and a reminder fee is charged in accordance with applicable law. If payment is still not received, a 2nd reminder is sent after 10 days, with a fee added. In the event of continued non-payment, the outstanding amount will be sent to legal debt collection.

If the Customer wishes to have a closed Account reopened, Heyloyalty ApS reserves the right to invoice the Customer a fee of DKK 5,000 excl. VAT.

The Customer is responsible for providing Heyloyalty ApS with valid billing information for email invoicing or automatic card invoicing at all times.

The time of order is the time when the Customer creates an account in the Heyloyalty system.

The license is automatically invoiced in advance every 1st day of a month. In the case of automatic card payment, invoicing takes place on the account’s start date.

 

16. Entry into Force, Duration and Termination

The license agreement between the parties enters into force on the day Heyloyalty ApS has created a Paying License Agreement and sent an email confirmation to the Customer hereof (Except for the trial period, where acceptance is indicated at the first login). The agreement is continuous and can be terminated in writing by both Parties with 6 months’ notice to the end of a month.

 

17. Cancellation and Breach

The license agreement can be terminated immediately if there is a material breach by the other party, which has not been remedied within a period of 5 working days after the issuance of a written notice thereof. In the event of breach, Heyloyalty ApS reserves the right to block access to the Account when the breach is ascertained. This is to minimize the size of the breach and to ensure evidence collection.

It is considered, among other things, a material breach if:

– Heyloyalty does not permit license agreements where the primary purpose of email campaigns is to distribute discriminatory, hateful, or harassing content.

– The Customer uses Heyloyalty in material breach of its intended purpose.

– The Customer unlawfully copies trademarks, warranty certificates, content, or other materials belonging to Heyloyalty ApS or other companies.

– The Customer fails to comply with the obligations set out in the Terms and Conditions.

– The Customer becomes subject to insolvency proceedings, or the Customer’s financial situation deteriorates materially in a manner that jeopardizes its payment obligations, or the Customer does not comply with Heyloyalty ApS’ and Heyloyalty’s Anti-Spam Policy.

In the event of termination due to the Customer’s material breach, there will be no refund of any prepaid amounts. Unsettled consumption is calculated and invoiced upon termination.

The provision on giving notice with 5 working days to remedy the situation also applies if a party wishes to assert another breach effect than termination of the purchase, as the breach effect lapses if the breaching party remedies the situation within the aforementioned 5 working day deadline.

 

18. Personal Data Act

GDPR – The EU General Data Protection Regulation entered into force on May 25, 2018.

For Customers’ use of the Heyloyalty system, this regulation means that a new legal framework has been set for how Danish and other EU countries’ companies may process personal data. Personal data is divided into two types of information, respectively; general personal data and sensitive personal data.

In relation to GDPR, the Customer is a “Data Controller” and Heyloyalty ApS is a “Data Processor”. It is the Customer’s responsibility that GDPR is complied with in connection with the service and when passing on data or reports, etc. Heyloyalty ApS ensures that a data processing agreement is always drawn up between the Data Controller (the Customer) and the Data Processor (Heyloyalty) when entering into a collaboration.

Heyloyalty ApS only stores general personal data regarding the Customer (Customer/username, company, contact information, etc.). Heyloyalty ApS has the right to store and handle this general personal data, as this is necessary to fulfill the agreement between Heyloyalty ApS and the Customer (business purposes, EU Personal Data Regulation article 6, paragraph 1).

When you, as a customer, accept our terms and conditions, you also accept our data processing agreement, which you can access via our website.

If adjustments etc. are desired, please notify us, otherwise we assume that you have given your acceptance regarding the scope of the agreement.

Heyloyalty Permission

Heyloyalty ApS is entitled to contact all customers and users of the Heyloyalty system directly, both by telephone, via e-mail (for example newsletters, notifications and service messages), as well as via social media. There are no restrictions on what Heyloyalty ApS may communicate to its customers and users, as long as it concerns the Heyloyalty system or associated services and/or services. Customers, users and newsletter subscribers will continuously receive newsletters, notifications and service messages from Heyloyalty ApS. When a person creates a Heyloyalty account, they simultaneously give permission (acceptance) for Heyloyalty ApS to contact them with the aforementioned communication.

All customers, users and newsletter subscribers have given their consent for Heyloyalty ApS to register the information provided upon registration. The information is neither sold, rented out nor passed on to third parties. The information is only collected for internal use and stored on a secure server. The processing of this information takes place in accordance with section 17.

Unsubscribing from the above communication can be done at any time by logging into the Heyloyalty system and unsubscribing from this communication under Settings.

Heyloyalty ApS will never contact the customer’s subscribers or Contacts directly.

Heyloyalty ApS follows the Marketing Practices Act – including the rules on best marketing practices. 

 

19. General Provisions and Requirements for all Heyloyalty Accounts

Valid communication to Heyloyalty ApS must be sent as an email or physical letter to the address stated in this document. (Section 1)

The Customer cannot transfer or otherwise reassign its rights after the purchase without prior written consent. However, Heyloyalty ApS is entitled to transfer its rights to third parties, both in whole and in part.

Summary of Requirements for all Users of the Heyloyalty System

• These Terms and Conditions are accepted when creating a Heyloyalty account regardless of the account type.
• The Customer is responsible for ensuring that proper consent has been obtained from the Contacts.
• There must be an unsubscribe link available in all campaigns that are sent out through the Heyloyalty system.
• For each email campaign that is sent out through the Heyloyalty system, the Customer’s contact information must be included, including a physical postal or PO box address where mail can be sent to. (It is not enough to refer to a website or provide an email address.)
• Contact information must not be falsified and the subject line in email campaigns must not indicate untrue or contradictory information.
• Email deliveries and campaigns must comply with Heyloyalty’s Anti-Spam policy. If email campaigns are sent to countries other than Denmark, the Customer is responsible for complying with the Anti-Spam rules of the country in question.
• Heyloyalty Privacy Policy, see separate description at https://heyloyalty.com/privacy-policy
• The Customer is the Data Controller in relation to GDPR, Heyloyalty ApS is the Data Processor

Law and Forum selection

Any lawsuits between the Parties must in the first instance be brought before the Aarhus City Court and must be subject to Danish law.

November 2025